Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
- Return shipping charges will be paid by Reseller or customer.(for any exchange/return)
- After payment dispatch will be Same day tracking be provided after 24hours.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- If there is any damage or mismatch, pls inform within 24 hrs with a parcel opening video without pause. Without video, we do not accept any return/exchange request.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
NOTE:
- Please make VIDEO while opening the package for replacement(WITHOUT PAUSE) No replacement without video
- Colour may vary 5% from actual picture
- Cash on delivery not available